1. Information We Collect

• Full name, phone number, email address
• Company details
• Delivery & pickup addresses
• Customs documentation
• Identification documents (where required by law)
• Payment details
• Tracking and shipping records
• Website analytics (cookies, device info, browsing activity)

2. How We Use Your Information

• Create and manage shipments
• Process customs clearance
• Contact you regarding delivery status
• Provide customer support
• Issue invoices and receipts
• Prevent fraud and ensure compliance
• Improve our services and website performance

3. Data Sharing

FEOK may share data with:

• Customs authorities
• Ports and maritime agencies
• Haulage partners
• Warehousing facilities
• Payment processors

We do not sell or rent customer data.

4. Data Security

• Encrypted systems
• Secure servers
• Access controls
• Regular audits

However, no system is 100% secure.

5. Cookies & Tracking Tools

• Improve user experience
• Save preferences
• Analyze website performance

6. Data Retention

• Nigerian Customs Service
• Financial reporting laws
• Logistics industry standards

7. Your Rights

• Request access to your data
• Request corrections
• Request deletion (unless required for compliance)
• Opt out of marketing communication

8. Contact Information

FEOK Agency Services Ltd.
41 Calcutta Crescent, Apapa, Lagos, Nigeria
+234 810 517 3734
info@feokagencyservices.com