Feok Services

Frequently Asked Questions (FAQs)

We provide a range of agency services including consulting, project management, and client support tailored to meet business needs.

FAQs โ€“ FEOK Agency Services Ltd

Find answers to common questions about our logistics, customs clearance, and support services.

  • Full name, phone number, email address
  • Company details
  • Delivery & pickup addresses
  • Customs documentation
  • Identification documents (where required by law)
  • Payment details
  • Tracking and shipping records
  • Website analytics (cookies, device info, browsing activity)
  • Illegal goods
  • Weapons and firearms
  • Hazardous chemicals (undeclared)
  • Counterfeit products
  • Narcotics
  • Items restricted by Nigerian or destination country law

Yes. FEOK Agency Services Ltd provides full import and export logistics support, including customs clearance, documentation, cargo handling, and final delivery.

Yes. We offer pickup services from warehouses, factories, ports, and private locations depending on shipment requirements and location.

You can request a quote by contacting us through our website, email, or phone. Provide cargo details, destination, and timeline for accurate pricing.

Yes. Our team manages all required customs documentation to ensure compliance with Nigerian Customs Service and international regulations.

Clearance timelines vary based on cargo type, documentation completeness, and regulatory checks. On average, clearance takes 3โ€“7 working days.

Yes. Clients receive shipment updates and delivery status notifications throughout the logistics process.

Yes. FEOK offers secure warehousing solutions for both short-term storage and long-term inventory management.

In the event of damage or delays, our team investigates immediately and provides resolution options in line with our service agreements.

Yes. We support international logistics operations through trusted global partners and freight networks.

You can reach us via phone, email, or through the contact form on our website. Our support team responds promptly during business hours.